retailu blog

Leadership Tips For Retail Managers

Have you ever been given feedback that you are negative?

How do you get your point across in a way that helps others listen? Has this ever happened to you? You provide feedback that is critical for the success of an initiative only to be met with resistance and feedback about your communication style versus someone listening and focusing on the...

READ MORE

How a customer review can make a difference.

Last week I received a message through Facebook messenger from my lovely 21 year old daughter who now lives in London, England. Yes this is a TRUE story. Introducing Amber Joy. She sent me a few screenshots of a conversation she had had over the past couple of days. I started reading them...

READ MORE

Is trusting your gut a Leadership Competency?

How many times have I heard this phrase? "Trust your gut. " I have heard it my entire retail career, especially when it comes to selecting talent, is your gut something you should trust? And if so, how do you learn to trust it? In particular, when it comes to selecting talent...

READ MORE

What I learned from Bob Proctor

Yesterday I had the fortunate chance to sit and listen to one of the greatest thought leaders of our time, Bob Proctor. As a lifetime student of leadership and mindset, I was super excited about this. It was an intimate event at the Lennox Hall in the trade center, downtown Toronto,...

READ MORE

This key attribute is scientifically proven to change the molecules in our minds...What do you think it is?

I was reminded during my meditation class last week about a key attribute that we all have, and when we demonstrate this attribute, it is scientifically proven to influence another's behavior and changes the molecules in another person's brain. How this relates to leadership is the old...

READ MORE

Can you answer YES to these three questions?

Most companies have a customer retention and loyalty program. But why do most companies miss this in their people strategy? It's true, while most companies have meetings about building more engaged customers and growing loyalty, when it comes to building more engaged employees they miss the...

READ MORE

The best interviewers ask these probes. Do you?

Last week, a leader I know texted me on Wednesday morning to ask me if I had a list of interview questions as she had an interview and required a list of great questions to ask her potential hire. My first reaction was when do you need them by? She said in an hour. And I said why...

READ MORE

What comes first? Culture, Strategy or Results?

THE RESULTS CAKE; To deliver Stella results, Leadership Matters. This is a simple but true statement however it's not a simple thing to get right I trained this a couple of years ago to a group of 23 District Managers. What was interesting, was when I laid out each level individually...

READ MORE

What I learned early on in life defined my leadership, I share in this blog post.

Ensuring others feel valued is something that I am incredibly passionate about in my personal life as well as my professional life. This is something I have strived to teach others my entire retail career. Today I was asked why and where I discovered this was my passion and purpose in...

READ MORE

We are thirty days into 2019…what is holding you back? And how to change it.

What books are you reading? I used to have such a hard time reading books; I would start them and then put them aside and never complete a full book from start to finish. It felt overwhelming and as if it was a huge mountain to climb — especially books over one hundred and fifty...

READ MORE