Every great retail manager needs to know how to motivate and inspire a team. To do this, you must develop strong coaching skills and learn how to support each team member in being their very best. Most managers make the mistake of thinking telling is coaching, and his course will teach you the foundation of coaching and what it really means.
After this course, you will be able to differentiate between coaching, directing and training, and know and when to use each communication method. You will learn and practice using a four-step coaching model that is both easy to remember and highly effective.
Don't forget to download the workbook that accompanies this course to get the maximum benefit and practice on the job!
After this course, develop your coaching skills even further by taking the Leading with Questions course, which will strengthen your ability to ask the right questions at the right time. Like we always say, you only get answers to the questions you ask…